Privacy Policy

PRIVACY POLICY

Introduction

We, Miller & Co Gifts (“Miller & Co Gifts”, “we”, “us”, “our”), are committed to protecting and respecting your privacy when you visit our website, www.millercogifts.com (the “Website”). We collect and use personal data in accordance with this Privacy Policy (“Policy”) and in compliance with the General Data Protection Regulation (EU Regulation 2016/679) (“GDPR”) and the Spanish Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights (“LOPDGDD”).

Please read this Policy carefully to understand how we collect, use, store, and protect your personal data. If you have any questions, you can contact us using the details provided below.

Who We Are & How to Contact Us

Miller & Co Gifts is the controller of your personal data. If you need to contact us regarding this Policy or your personal data, our details are:

Miller & Co Gifts
Carrer de Font I Monteros 27, 11b, Palma, Islas Baleares 07003
Email: hello@millercogifts.com

If you are unhappy with how we process your personal data, you have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) via www.aepd.es.

What Personal Data We Collect

We collect and process the following types of personal data:

Information you provide directly: When you create an account, place an order, contact us, or sign up for newsletters, we collect:
- Name
- Email address
- Postal address
- Phone number
- Payment details (processed securely via our payment provider)
Information collected automatically: When you visit our Website, we collect:
- IP address
- Browser type and version
- Operating system
- Page visit details (URL, search terms, session duration, geographical location)
Marketing & Communication Data: When you subscribe to our marketing communications, we collect your name and email address.

Legal Basis for Processing Your Data

We process your personal data under the following lawful bases:

Performance of a Contract: To process orders and provide services.
Legitimate Interests: For business operations, customer service, and marketing (where consent is not required).
Compliance with Legal Obligations: To meet tax and accounting requirements.
Consent: When you opt-in for marketing communications or cookies.

How We Use Your Data

We use your personal data for the following purposes:

To process your orders and manage your account (contractual necessity)
To send you updates on orders and respond to customer service inquiries (contractual necessity)
To send you promotional offers and newsletters (consent)
To improve our Website and user experience (legitimate interest)
To detect and prevent fraud (legitimate interest)
To comply with legal requirements (legal obligation)

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us.

Data Sharing & Third-Party Processors

We do not sell or rent your personal data. However, we may share it with trusted third parties, including:

Email marketing provider: ConvertKit (to send newsletters)
Ecommerce platform: Shopify (to manage orders)
Payment processors: Secure third-party services (e.g., Stripe, PayPal)
Delivery providers: Royal Mail, DHL, or other couriers
Website analytics providers: Google Analytics (for Website performance monitoring)

All third-party providers process data under GDPR-compliant agreements to ensure your data is protected.

International Data Transfers

Some of our third-party service providers may store or process data outside the European Economic Area (EEA). When data is transferred internationally, we ensure safeguards are in place, such as:

Transfers to countries with an EU adequacy decision
Standard Contractual Clauses (SCCs) for data protection
Binding Corporate Rules (BCRs) where applicable

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Policy:

Order and transaction data: Retained for 6 years to comply with Spanish tax and commercial laws.
Marketing data: Retained until you opt out.
Customer service records: Retained for 3 years.

Your Data Protection Rights

You have the following rights under GDPR and LOPDGDD:

Right to Access: Request a copy of your data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request data deletion (subject to legal limitations).
Right to Restrict Processing: Limit how your data is used.
Right to Object: Stop processing based on legitimate interest (e.g., marketing).
Right to Data Portability: Receive your data in a structured format.
Right to Withdraw Consent: Opt out of marketing at any time.
Right to File a Complaint: Lodge a complaint with the AEPD.

To exercise your rights, email us at hello@millercogifts.com.

Cookies & Tracking Technologies

Our Website uses cookies to enhance your browsing experience. For detailed information on the types of cookies we use and how to manage your preferences, please refer to our [Cookies Policy].

You can manage your cookie settings via our cookie banner or browser settings.

Security Measures

We implement security measures to protect your personal data, including:

Encryption of sensitive data
Secure server hosting
Access controls to limit data access

While we take precautions, no transmission over the internet is 100% secure, so we encourage users to keep their passwords safe.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy policies. Please review their terms before submitting personal data.

Changes to This Policy

We may update this Policy from time to time. Any significant changes will be notified via email or a Website notice. Please check this page periodically for updates.

Last Updated: 13 February 2025

Contact Us

If you have any questions or concerns about this Policy, please contact us at:

Miller & Co Gifts
Carrer de Font I Monteros 27, 11b, Palma, Islas Baleares 07003
Email: hello@millercogifts.com